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FAQ

ALL SALES ARE FINAL

How can I get help on an order?

Just drop us a line! Our customer service staff is here to help. You can email us at BlacChynaShop@gmail.com or call during business hours (8:30 to 3:30 Pacific Time) 858.408.9982 and ask for Customer Service. For the fastest service, PLEASE have your ORDER NUMBER ready.

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Shipping: How long will my order take?

We are based in San Diego, so your ship time will depend on your proximity to Southern California. If you are in the US we will ship your orders via USPS. San Diego and Los Angeles area residents usually receive their order in 1 to 3 days after shipment.

*For ALL orders: Please allow 7-10 business days for processing before your order is shipped.*

INTERNATIONAL CUSTOMERS

We offer USPS First Class International Mail, but please know we are not responsible for lost packages by USPS. The customs process is highly unpredictable, international orders can take anywhere from one to four weeks to arrive at their destination.